This Privacy Policy explains how River & Rail (“River & Rail,” “we,” “us,” or “our”) collects, uses, and protects information when you visit riverandrail.app, request a website assessment, contact us about a project, or use a service we provide.
Information we collect
We may collect information that you voluntarily provide, including your name, email address, phone number, business name, website address, project details, and the contents of messages you send us.
When analytics or security tools are enabled, we may also receive limited technical information such as browser type, device type, referring page, approximate location, pages visited, and IP address. We will update this policy if our use of analytics or tracking technologies materially changes.
How we use information
We use collected information to respond to inquiries, prepare assessments and proposals, deliver and support services, maintain security, improve our website and offerings, keep business records, and comply with legal obligations. We do not sell personal information.
Forms and communications
Information submitted through our contact or assessment forms is used to respond to your request. Email, telephone, and text communications may pass through third-party providers used to deliver those services. Do not submit sensitive personal, financial, medical, or authentication information through a general website form.
AI reception and call information
When River & Rail provides an AI reception or voice-automation service, calls may be processed by automated systems and third-party telecommunications, speech, and AI providers. Depending on the customer’s configuration and applicable law, call details, transcripts, summaries, recordings, or contact information may be processed to fulfill the caller’s request, route the call, improve the configured service, maintain security, or create business records.
Business customers using these services are responsible for providing legally required notices and obtaining appropriate consent for their particular use. Service-specific privacy, retention, and processing terms may also apply.
Service providers
We may use hosting, email, form-processing, communications, analytics, payment, cloud, and software providers to operate our business. These providers may process information on our behalf according to their agreements and privacy practices. We disclose only the information reasonably necessary for the relevant service.
Retention
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may differ by service and customer configuration.
Security
We use reasonable administrative and technical measures intended to protect information. No internet transmission, telephone system, or storage method can be guaranteed completely secure.
Your choices
You may ask us to correct or delete personal information that you have provided, subject to legal, contractual, security, and recordkeeping requirements. You may also ask us to stop nonessential marketing communications.
Children’s privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.
External links
Our website may link to third-party websites. Their privacy practices are governed by their own policies, and River & Rail is not responsible for their content or handling of information.
Changes to this policy
We may revise this policy as our services or legal obligations change. The effective date above indicates the latest revision.
Contact
Questions or privacy requests may be sent to privacy@riverandrail.app.