Answer anytime
Handle inbound calls after hours, during busy periods, or as the primary first response.
River™ Reception
Every call deserves an answer.
A configurable AI receptionist that captures opportunities, handles approved questions, requests appointments, and knows when to involve a person.
River™ ReceptionBuilt by River & Rail. Powered by Railbed Voice.
Available when you are not
Reception designed around your business.
River is not a generic bot reading a public website. She is configured with approved business knowledge, specific call flows, clear boundaries, and human escalation.
Each deployment can carry its own business-facing name and voice. River is the tested foundation beneath that tailored receptionist—just as Brandi was built for Wonkeeland Appliance Repair.
Core capabilities
Useful on the first call.
Know the business
Answer approved questions about services, policies, coverage, pricing rules, and availability.
Capture the opportunity
Collect caller details, qualify the request, and structure information for the team.
Request appointments
Use business-defined scheduling rules or pass a complete appointment request to staff.
Route intelligently
Transfer urgent, sensitive, complex, or explicitly requested conversations to a person.
Summarize & follow up
Send call summaries, notifications, confirmation texts, and structured CRM updates.
Built with boundaries
A good receptionist knows when not to guess.
Approved knowledge
River answers from business-controlled information rather than improvising policies.
Human fallback
Uncertain, urgent, emotional, regulated, or sensitive calls follow defined escalation rules.
Clear disclosure
Callers are informed that they are speaking with an automated receptionist.
Reviewable outcomes
Summaries and call outcomes make it possible to test, monitor, and improve performance.
Built from a working deployment
Meet Brandi, the system that became River’s foundation.
Brandi connects real-time voice with deterministic business rules, scheduling, service-area checks, customer records, SMS, billing, and an owner console for Wonkeeland Appliance Repair.
Read the full Brandi case study →Starting investment
Configuration & launch from$1,500
Managed reception plans begin around $300 per month and vary with call volume, integrations, support, and reporting. Telecommunications, messaging, and AI usage beyond an included allowance are priced separately.
Every deployment includes discovery, call-flow configuration, knowledge setup, realistic scenario testing, escalation rules, and staff handoff.
A good fit when
Missed calls mean missed revenue.
- Calls arrive while everyone is working
- After-hours callers leave without a message
- Staff repeatedly answer the same questions
- Lead details arrive incomplete
- Appointments require structured intake
- You want automation with a human escape route
River Reception FAQ
Clear expectations before the first call.
Does River pretend to be human?
No. The receptionist should clearly disclose that it is automated while still providing a natural, useful conversation.
Can River transfer a caller to us?
Yes. Transfers, messages, urgent routing, and after-hours behavior are configured around the people and rules you approve.
Can the receptionist book appointments?
River can request or book appointments when an appropriate calendar or scheduling integration is available and the business rules are clear.
What happens when River does not know?
She should say so and follow the configured fallback—transfer, take a message, request follow-up, or provide an approved alternative.
Built by River & Rail